Privacy Policy
Privacy Policy
The protection of personal information is important to JAG N PAL Inc. o/a JP Home Comfort (“JP Home Comfort”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, store, and protect personal information relating to our customers, website visitors, suppliers, contractors, and other individuals with whom we interact.
Regardless of how our services, technology, or business operations evolve, JP Home Comfort is committed to safeguarding personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.
This Privacy Policy applies to personal information under our control and does not apply to anonymized data or business contact information used solely for commercial purposes.
What Is Personal Information
“Personal Information” means information about an identifiable individual. This may include, but is not limited to, contact details, identification information, billing details, and information related to services provided. We are committed to maintaining the confidentiality and integrity of all personal information we collect.
How and Why We Collect Personal Information
We collect personal information primarily in connection with providing HVAC products and services, responding to inquiries, and managing business relationships. The types of personal information we may collect include:
- Contact information such as name, home or service address, telephone number, and email address
- Billing and payment information, including credit card or financing details
- Account credentials where online access is provided
- Identification information where required for financing, rebates, or verification
- Property-related information necessary to deliver installation, repair, or maintenance services
- Service history, equipment details, and usage information
- Information voluntarily provided through forms, emails, phone calls, or third parties
We collect and use personal information for purposes including:
- Providing, installing, maintaining, and servicing HVAC equipment
- Establishing, managing, and administering customer accounts
- Processing payments and collecting outstanding balances
- Verifying identity and preventing fraud
- Communicating about services, appointments, and customer support
- Informing customers about promotions, products, or services (subject to consent)
- Meeting legal, regulatory, and contractual obligations
How We Use and Disclose Personal Information
JP Home Comfort uses personal information only for identified and reasonable purposes. We may disclose personal information to third parties when necessary to support our business operations, including:
- Service technicians, installers, and contractors
- Payment processors and financing partners
- IT, hosting, marketing, analytics, and customer support providers
- Government agencies, regulators, or law enforcement where required by law
Personal information may also be disclosed in limited circumstances such as:
- Emergency situations involving health or safety
- Fraud prevention or investigation
- Legal proceedings, court orders, or regulatory requests
- Corporate transactions such as mergers, asset sales, or reorganizations, subject to confidentiality protections
We do not sell personal information.
Online Interactions and Cookies
Our website may collect information through cookies and similar technologies. Cookies are small data files stored on your device that help us understand how visitors use our website.
Information collected may include:
- Browser type and operating system
- Date, time, and duration of visits
- Pages visited and referral sources
- General geographic location
This information helps us:
- Improve website performance and user experience
- Understand visitor behavior and trends
- Personalize content and marketing
- Measure advertising effectiveness
We may share website usage data with analytics, advertising, or social media partners who may combine it with other information they hold.
Your Cookie Choices
You can manage cookie preferences through your browser settings or any cookie consent tool available on our website. Disabling cookies may limit certain website features or functionality.
Your Privacy Choices
You may choose not to provide certain personal information or withdraw consent for its use or disclosure, subject to legal or contractual limitations. Please note that withdrawing consent may affect our ability to provide services.
You may opt out of receiving promotional communications at any time by following unsubscribe instructions or contacting us directly.
In certain circumstances, we may collect, use, or disclose personal information without consent where permitted or required by law.
Cross-Border Data Transfers
Some service providers may be located outside of Canada. When personal information is transferred to another jurisdiction, it may be subject to the laws of that jurisdiction, including lawful access by government authorities.
Safeguarding Your Personal Information
We use physical, administrative, and technical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification. Access to personal information is limited to employees and service providers who require it for authorized purposes.
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. When no longer required, information is securely destroyed or anonymized.
Accuracy and Access
We strive to ensure that personal information is accurate, complete, and up to date. You may request access to your personal information or request corrections by contacting us in writing.
To protect privacy, we may require identity verification before fulfilling an access request. Reasonable access fees may apply, and you will be informed in advance if applicable.
Access may be denied in limited circumstances, including where:
- Disclosure would reveal personal information of another individual
- Information is protected by legal privilege
- Information relates to an investigation, legal dispute, or suspected legal breach
- Disclosure is restricted or prohibited by law
Updates to This Privacy Policy
This Privacy Policy may be updated periodically. The most current version will always be posted on our website with the effective date.
Contact Us – Privacy Officer
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
JAG N PAL Inc. o/a JP Home Comfort
7955 Torbram Road, Unit 4
Brampton, Ontario, L6T 5A2
